Refund policy
Refunds & Exchanges Policy
Because my paintings are original, one-of-a-kind artworks, all sales are final. I do not offer refunds for change of mind or other circumstances.
The only exception is if a piece arrives damaged in transit. In that case, you must notify me within 14 days of receiving the artwork, providing photographs of the damage. Once reviewed, I will offer you one of the following options:
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A replacement painting created in the same style, or
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An alternative artwork of equal value from my available collection.
If no suitable replacement is possible, a refund may be issued at my discretion.
Exchanges
Exchanges are only available in the event of damage. As every painting is unique, I cannot guarantee an identical reproduction, but I will work closely with you to ensure a resolution that reflects the spirit of the original piece.
Shipping
To arrange a return of a damaged item, please email artbyraads.com. Returns should be sent to:
THE STUDIO
Art by Raads
6 Cropper Close
Whitehills Business Park
FY45PU
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Buyers are responsible for return shipping costs.
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Shipping fees are non-refundable.
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For all artworks, we recommend using a tracked and insured service, as we cannot guarantee receipt of returned items.